Frequently Asked Questions
Shipping & Delivery
We ship all orders directly from our warehouse in the Netherlands. For European shipments, we work with reliable local carriers such as PostNL, DHL, La Poste, PostNord, DPD, and FedEx to ensure timely delivery.
Shipping is free from €60. Below €60 you pay €9.95 shipping costs. More information about shipping can be found on our shipping page .
Orders placed before 23:59 will be processed and shipped the same day. Delivery times depend on the destination country.
For more details, please refer to our shipping page .
Yes, all orders come with a tracking code, which will be provided once your order has been shipped by the carrier.
This is possible if the package has not yet been sent. Contact us via the contact form or by email. Clearly state your name + order number. Then we'll make it right.
Return & Refund
You can return the package via our return portal. For more information, view our returns page here.
Customers can always return Buvanha products free of charge within 30 days. Money back is not good! We would like to ask you not to order multiple travel towels to see which one you like best. In addition to unnecessary costs, this also takes up an extra space in the bus of a parcel deliverer. If you have any questions or doubts, feel free to contact us! We will do our very best to assist you. This is how we keep our service high in a sustainable way!
We do our best to process returns in the warehouse as quickly as possible. We aim to refund within 5 days of receipt at the warehouse. Unfortunately, processing often takes a little longer during busy times. If the money is not in the account after 10 days. Please contact us at info@buvanha.com.
We do not currently offer a direct exchange option. However, you can return the item according to our returns policy and then place a new order for the desired item.
We are sorry that the order arrived damaged! We always resolve this as quickly as possible. When you send an email to info@buvanha.com with your name, order number and a photo of the damage. we will solve it as soon as possible.
We accept returns within 30 days of receiving your order. Please make sure to return the item in a timely manner to qualify for a refund.
Click here for our full return policy
Product & Care
The regular, large and double travel towel are made of a recycled waffled microfiber (45% recycled polyester, 35% polyester 20% polyamide). The small travel towel is made of a suede microfiber (80% recycled polyester, 20% polyamide).
Read more about the fabric on our technology page.
The towel is intended for the beach. Substrates with many twigs, twigs, etc. are not recommended. This pierces through the thin cloth and is difficult to remove.
Yes and no ;) You can use it on surfaces such as sand or grass. The towel is not suitable for places with many needles, twigs or other sharp objects. These pierce through the thin and compact fiber.
Ja, de reishanddoeken zijn geschikt voor in de sauna. Dankzij de lichte, compacte en sneldrogende stof zijn ze makkelijk mee te nemen en fijn in gebruik, ook voor in de sauna.
No, this is not necessary. However, many customers do it to make the towel a little more flexible. We recommend washing the towel in cold water and slowly increasing the temperature to 30 degrees. Be careful without fabric softener!
The towel does not need to be washed much compared to a normal towel. They are made of an antibacterial material. As a result, the towel does not smell musty and you do not have to wash it as often. If you wash the towel again after the holiday, it is often good.
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that a towel is damaged during transport or that something else happens that entitles you to a warranty claim. If you want to claim the warranty, please contact us at info@buvanha.com
There is a 12 month warranty on the towels. If the defect falls within the warranty, we will arrange for repair or replacement free of charge. If you want to claim the warranty, please contact us at info@buvanha.com
THE SUBSTANCE! that's the quick answer ;) Buvanha uses a waffled microfiber. The standard microfiber is made of a suede smooth microfiber. These feel rough and uncomfortable. They often stick to the skin because it absorbs too little water.
Because a Buvanha towel absorbs more water and uses a waffle structure. Is the towel comfortable while drying and does it feel soft
Wash the towel cold the first few times, then you can wash the towel at 30 °C in combination with similar colours.
Please note! Do not use fabric softener. This will reduce the effectiveness of the fabric.
Do not bleach / Tumble dry or iron only on a low temperature / Do not use fabric softener.
If you want to get the towel perfectly in the storage bag. You have to follow the following steps:
1. Fold the length of the towel until you have a long strip of 1/3 of the towel.
2. Then fold the towel until it is the same size as the storage bag.
Or watch this video
When you have folded it correctly, the towel will easily fit into the bag. If it still doesn't work, we are happy to help you. Send us a message via social media or an email to info@buvanha.nl
We have placed this information on the product page of each product. When you go to the towel. You will find all the information there under specifications. If it is not listed here, please contact info@buvanha.com
All our products are made in China. The factory with which Buvanha works has been checked for certificates and for working conditions by an inspection agency.
Our towels are in accordance with the guidelines of the 'Global Recycled Standard'. Companies from more than 50 countries are members of this organization that attach great importance to the social, ecological and chemical impact of their products.
To compress! If a product is sold out, you can leave your e-mail address on the product page. When it comes online you will automatically receive a notification.
If you want to know when the new stock arrives. Please contact info@buvanha.com
Discount codes
When a discount code does not work, it has often expired. If you have any doubts, you can contact us via the contact page. We will then check why the discount code does not work.
No, at Buvanha it is not possible to use two discount codes at the same time.
Digital gift cards
Simply select the desired quantity and order it as any other order. You will then receive an email with the digital gift card. You can print it out and give it as a gift or you can forward the email.
The recipient can then enter the gift card number at the checkout on the site. This will then be deducted from the total amount.
The gift vouchers remain valid for 2 years.
If your order is less than the value of the gift card, the remaining balance will simply remain on that gift card so you can use it another time!
Anything returned that was paid for with a gift card will be credited back to the gift card.
You can return digital gift vouchers. However, this must be done by the person who purchased the gift card.
Web site help
It is annoying that you are unable to place an order via the site. In this case, you can email your order to info@buvanha.com
Please state the following:
- Name
- delivery address
- Number of towels x design x size
We will then manually enter the order into the system and send a payment link by email.
Collaborate with Buvanha
Nice! We are always open to fun collaborations. You can reach us at sales@buvanha.nl
How nice that you want to collaborate with Buvanha! We are open to creative collaborations and would love to think with you. Send us an email at collabs@buvanha.com
At Buvanha we only offer the possibility to embroider existing towels. We do this from 25 pieces.
You can request more information, examples & prices by emailing sales@buvanha.nl
Duurzaam ondernemen
Als reiziger mogen wij iedere dag genieten van de mooiste en meest diverse plekken in de wereld. Wij zijn ons bewust van de negatieve gevolgen van verplaatsing door toerisme op de klimaatverandering. Als reismerk wil Buvanha graag een steentje bijdragen om de plekken, die wij graag bezoeken en, vaak rijk zijn aan biodiversiteit, te behouden. Dit doen wij door onze reishanddoeken op een zo duurzame mogelijke manier te produceren. En door samen te werken met de non-profit organisatie ‘one tree planted’ waarmee we voor iedere handdoek die we online verkopen een boom planten. Zo zetten we ons actief in om, via deze weg, een positief effect te hebben op de wereld.
Voor meer informatie bekijk de pagina over onze duurzame missie.
Waarom nieuwe gebruiken als je oude materialen ook kunt hergebruiken. Door grondstoffen die al bestaan te recyclen, in plaats van nieuwe grondstoffen te gebruiken, doe je heel veel goeds namelijk. Dit betekent minder nieuwe grondstoffen -> Minder afval in onze oceanen en op stortplaatsen. Daarnaast geloven wij ook dat het op langer termijn zorgt voor een vermindering van de CO2-uitstoot.
Daarnaast is de kwaliteit van gerecycled materiaal net zo goed als nieuwe materiaal.
Eerst worden plastic flessen, die aan het eind van hun levenscyclus (PCR) zijn, verzameld en grondig schoongemaakt. Vervolgens worden deze verwerkt tot kleine kralen, die gesmolten en omgezet worden in draad. Met dit draad weven wij onze Buvanha handdoeken.
Voor meer informatie bekijk de pagina over onze duurzame missie.
Graag! We zouden liever vandaag dan morgen overstappen naar 100% gerecycled materiaal. Helaas is deze stof enkel in extreem grote hoeveelheid te krijgen. Hierdoor moeten we nog even wachten en hopen we in 2023 de overstap te kunnen maken.
Bij Buvanha hechten we veel waarde aan duurzaamheid en proberen waar kan alles te verduurzamen. Onderstaande punten hebben we al doorgevoerd.
- Alle flyers zijn gemaakt van 100% gerecycled materiaal
- De handdoek is gemaakt van gerecycled materiaal
- Voor iedere handdoek online verkocht planten we een boom met onetreeplanted
- De administratie gaat volledig online om papier te besparen
- De zak die om het product zit ter bescherming is gemaakt van biologisch afbreekbaar plastic.
Mocht je nog goede tips hebben om te verduurzamen. We horen het graag! Je kunt ze mailen naar info@buvanha.nl
Als reismerk wil Buvanha graag een steentje bijdragen om de plekken, die wij graag bezoeken en, vaak rijk zijn aan biodiversiteit, te behouden. Dit doen we door samen te werken met de non-profit organisatie ‘one tree planted’ waarmee we voor iedere handdoek die we online verkopen een boom planten. Zo zetten we ons actief in om, via deze weg, een positief effect te hebben op de wereld.
Voor meer informatie bekijk de pagina over onze duurzame missie.
Do you have any questions?
Hopefully these answers have helped you. If you have any other questions, please do not hesitate to contact us. We are here to assist you and ensure you have a positive experience with our brand.
Contact us! Send an email to info@buvanha.com or contact us via our contact form